Computer Consultants / IT Consultants

All Covered provides a team of technology and customer service consultants to deliver the expert technology services.

All Covered delivers services using a team approach. Your technology needs will not be tied to the limitations of a ‘break/fix’ IT person as often happens with small service providers. Instead as an All Covered client, you will find a team of technology and customer service professionals working with you to deliver the best IT services and customer care the industry has to offer.

Your client services team includes:

• An account manager responsible for the relationship

• A dedicated team of consultants who are responsible for day-to-day issues

• Client Operations Representatives who handle client communications and scheduling

• Senior technical resources for specialized projects, Virtual CIO capabilities, or high level management

• The Director of Consulting Services manages business issues

• A Centralized Services organization for remote support and back office capabilities

• A 24-hour, 7-day a week emergency support hotline

• A strong pool of consultants both locally and nationally

We dedicate this many resources because we want to be the best IT services partner for your business. We leverage our nationwide network of consultants who are experts in a variety of organizations.

All Covered Care (ACC) is the premier service designed to address your ongoing IT management and support needs. Our consultants can take the headaches out of your IT procurement, installation, and maintenance.

On-site Care and Remote Monitoring

Ongoing management and support of your IT network is done with regular on-site visits and remotely. Our Centralized Services include the Client Support Center (CSC) and our Network Operations Center (NOC). Together with your local consultants, these groups are the cornerstone of your team. Services include:

• Network support on-site
• Network tech support 24/7
• IT support
• PC tech support

Client Support Center

The CSC provides you with remote support, when your primary or secondary consultant is unavailable. They are seasoned technical experts who assist you over the phone, whether it is a server, desktop or network issue. They work in conjunction with your technology management consultants to deliver fast and efficient service during regular business hours.

Network Operations Center: NOC

Our NOC is primarily responsible for monitoring, troubleshooting and escalating alerts from our Remote Monitoring and Email Protection Service (Integrated Message Management). They operate around the clock, 24x7, and if a there is a critical alert from one of these services, they will troubleshoot, then escalate the issue to the appropriate people on your team. Then either the CSC or your primary consultant will beginning fixing the problem.

Contact Us to Get Started

All Covered offers a full range of IT services, customized to your needs, at an affordable price. From day-to-day troubleshooting to strategic long term planning, we have you all covered.